Of course! Our after-sales service team is composed of professional technicians. If you encounter any technical issues during product use, such as packaging instructions or printing pattern processing, please feel free to contact us. We will provide you with timely and professional technical support and solutions through telephone, video or on-site guidance.【detailed】

We strictly control product quality. However, if you discover a quality issue with the product, please contact our customer service staff within 3 business days of receipt and provide a detailed description and photos. We will immediately arrange for a dedicated person to verify the issue. If the issue is confirmed to be a quality issue, we will replace the product, restock it, or provide a return and refund service free of charge to ensure your rights are protected.【detailed】

We attach great importance to delivery timeliness and will do our best to ensure timely delivery. However, if delivery is delayed due to force majeure (such as natural disasters, policy changes, etc.) or other special reasons, we will communicate with you immediately, explain the specific situation, and provide solutions, such as expediting production and prioritizing shipment. At the same time, we will assume the corresponding liability for breach of contract in accordance with the contract to protect your rights.【detailed】

The lead time varies depending on the complexity of the order, the quantity, and the production schedule. For standard orders, delivery is generally possible within 7-10 business days after the design draft is confirmed and the contract is signed. For projects with a high degree of customization, complex processes, or large order quantities, delivery time may extend to 10-15 business days. We will confirm the specific delivery time when you place your order and provide timely feedback on the production progress to ensure timely delivery.【detailed】

The minimum order quantity varies for different products. Generally speaking, the minimum order quantity for custom copy paper and greaseproof paper is [X] reams; the minimum order quantity for custom paper bags is [X] pieces; and the minimum order quantity for custom glassine paper bags is [X] pieces. However, if your order has special circumstances, we will be flexible and try our best to meet your needs.【detailed】

Absolutely! Our professional design team, with extensive packaging design experience, can provide one-stop customization services, from creative conception to design and proofing, tailored to your brand philosophy, product characteristics, and individual needs. Whether it's a unique bag structure, exquisite pattern design, or specialized printing processes (such as hot stamping, embossing, UV varnishing), we can create it for you. During the design process, we will maintain close communication with you and fully listen to your feedback until the design is satisfactory to you.【detailed】

Of course! We value long-term partnerships with our customers. For large-volume orders, we offer tiered pricing discounts based on a comprehensive assessment of the specific quantity, product type, and printing process. The larger your order volume, the lower your unit price, providing you with maximum cost savings. We also offer periodic promotions based on market trends and raw material price fluctuations. Stay tuned to take advantage of these special offers.【detailed】

We invest significantly in raw material procurement, production processes, and quality control. We use high-quality virgin wood pulp, environmentally friendly inks, and specialized processing techniques to ensure industry-leading product quality. We also provide professional design services, comprehensive after-sales service, and a strict quality assurance system, all of which are reflected in our product prices. Compared to low-priced, low-quality products, our packaging can better enhance your brand image, reduce potential risks associated with quality issues, and provide more cost-effective solutions in the long run.【detailed】

We use advanced printing equipment and high-quality inks, using processes such as digital printing, flexographic printing, and gravure printing. We can select the most suitable method based on the characteristics of different products and customer needs. Before printing, we conduct color proofing and verification. During the printing process, we strictly control parameters such as ink drying time and printing pressure. We also pre-treat the paper surface to enhance ink adhesion and ensure long-term clarity, fade resistance, and blur resistance.【detailed】

We strictly follow international and domestic industry standards for production. Copy paper is made of high-quality wood pulp, which is light, thin, transparent and tough; oil-proof paper is treated with a special oil-proof coating, which can effectively block grease penetration and meet food contact safety standards; paper bags and glassine paper bags are made of high-strength, environmentally friendly paper. Before printing, the paper's grammage, smoothness, tensile strength and other indicators will be strictly tested. During the printing process, the color management system is used to ensure that the pattern is clear and the color reproduction is high. The finished product will also go through multiple quality inspection processes to ensure that each product meets high quality requirements.【detailed】