Of course! Our after-sales service team is composed of professional technicians. If you encounter any technical issues during product use, such as packaging instructions or printing pattern processing, please feel free to contact us. We will provide you with timely and professional technical support and solutions through telephone, video or on-site guidance.【detailed】

We strictly control product quality. However, if you discover a quality issue with the product, please contact our customer service staff within 3 business days of receipt and provide a detailed description and photos. We will immediately arrange for a dedicated person to verify the issue. If the issue is confirmed to be a quality issue, we will replace the product, restock it, or provide a return and refund service free of charge to ensure your rights are protected.【detailed】

We attach great importance to delivery timeliness and will do our best to ensure timely delivery. However, if delivery is delayed due to force majeure (such as natural disasters, policy changes, etc.) or other special reasons, we will communicate with you immediately, explain the specific situation, and provide solutions, such as expediting production and prioritizing shipment. At the same time, we will assume the corresponding liability for breach of contract in accordance with the contract to protect your rights.【detailed】

The lead time varies depending on the complexity of the order, the quantity, and the production schedule. For standard orders, delivery is generally possible within 7-10 business days after the design draft is confirmed and the contract is signed. For projects with a high degree of customization, complex processes, or large order quantities, delivery time may extend to 10-15 business days. We will confirm the specific delivery time when you place your order and provide timely feedback on the production progress to ensure timely delivery.【detailed】

The minimum order quantity varies for different products. Generally speaking, the minimum order quantity for custom copy paper and greaseproof paper is [X] reams; the minimum order quantity for custom paper bags is [X] pieces; and the minimum order quantity for custom glassine paper bags is [X] pieces. However, if your order has special circumstances, we will be flexible and try our best to meet your needs.【detailed】